Client Services Director, Medical & Scientific Communications

Job Title: Client Services Director, Medical & Scientific Communications Job Location: Boston, Massachusetts, United States of America Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Client Services Director, Medical & Scientific Communications Overview Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships. Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management. Essential Duties & Responsibilities Project Management • Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines. • Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs). • Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring. • Monitor project to guarantee adherence and pull-through of client strategy • Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress. • Manage and attend relevant internal meetings, as assigned. • Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams. • Adhere to all standard operating procedures (SOP s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs. • Develop and maintain working knowledge of managed products and disease areas. • Develop and assist with preparation of client pitches, presentations, and metrics. • Manage faculty recruitment, engagement, and relationships on behalf of clients. Client Relations and Management • Maintain regular contact with client to ensure expectations are met. • Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings • Synthesize client feedback for implementation by project team members. • Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met. • Track and report on all opportunities, key milestones, support requirements, etc. Brand Management • Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team. • Ensure Simpson s brand is properly represented and promoted throughout client interactions, communications, and deliverables. • Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product. • Provide data, decisions and delivery of services in support of client, project and community success. Qualifications • 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position. • 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred. • Experience within the Oncology therapeutic area is preferred, but not required. • Bachelor s or Master s degree required, preferably with emphasis in Marketing, Business, or Science. • Experience using Veeva is highly preferred. • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). • Experience with Basecamp or similar project management systems is preferred. • Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships. • Strong organization, time management, and project management skills. • Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson. • An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences. • Great team player with a strong drive and willingness to take initiative. • Ability to travel to meet with stakeholders as necessary (up to 25% of time). Please Note: This is a home-based position.To be eligible for this...